Medical Administrative Assistant

This twelve (12) week, 96 clock hour WIOA Approved program is designed to enhance students’ understanding of the administrative duties of a front office medical assistant.

0 students Last updated 8 August 2026

About the course

This program is designed to enhance students’ understanding of the administrative duties of a front office medical assistant preparing them to work in facilities like hospitals, private practices and from home. Graduates of this program will know how to effectively communicate and interact with patients in an ethical and professional manner. Graduates will know how to how to properly perform patient scheduling, handle medical records and initiate and respond to written communication. Graduates will also be able to demonstrate the ability to manage facility finances in the areas of medical insurance, medical coding, daily financial practices and billing and collection activities.

Certification Preparation

Prepare for an industry-recognized certification aligned with your career pathway. Certification preparation is integrated into your training to help you build the knowledge and skills needed to successfully complete the certification exam and earn your professional credential.

After program completion, test for the NHA Certified Medical Administrative Assistant (CMAA) certification, validating your knowledge of medical office procedures, patient scheduling, healthcare documentation, and administrative operations. Earn a nationally recognized credential for careers in medical offices, clinics, and healthcare systems.

Certification exam fees are included in the total program cost, along with:

Tuition
Laptop
Certification prep tools

NCI also supports students throughout the certification process, including exam preparation, scheduling, testing, and credential attainment—so you're not on your own.

Our goal: Help you complete your training, earn your industry-recognized credential, and take the next step toward employment.

Upcoming Start Dates

August 17, 2026
October 12, 2026
November 16, 2026

Course content

Sections: 13

•

Activities: 697

•

Resources: 2

Introduction

Announcements
Zoom Meetings
Medical Administrative Assistant Course Syllabus
Typing Practice

Week 1

Course Orientation
Welcome to Administrative Medical Assisting
Customer Service-Oriented Practice
Employment Opportunities
Administrative Medical Assistant Job Responsibilities
Interpersonal Skills
Check Your Understanding 1.1
Understanding Work-Related Emotional and Psychological Issues
Licensure, Accreditation, Certification, and Registration
Check Your Understanding 1.2
Keeping Current
MOSS 4.0 Training 1.0 Navigating Menu Systems
MOSS 4.0 Training 1.1T Logging In, Changing Your Password, and Logging Out
MOSS 4.0 Training 1.2T Creating a Referral (Wolf)
MOSS 4.0 Training 1.3T Sending Clinic Messages and Creating a Referral (Patel)
Chapter 1 Flashcards
Chapter 1 Power Point
Chapter 1 Chapter Review
Chapter 1 Short Answer Assignment (Graded 30pts)
Chapter 1 Quiz (Graded 20 pts)
MOSS 4.0 Assessment 1.1A Logging In, Changing Your Password, and Logging Out (Graded 20pts)
MOSS 4.0 Assessment 1.2A Creating a Referral (Wolf) (Graded 20pts)
MOSS 4.0 Assessment 1.3A Sending Clinic Messages and Creating a Referral (Patel) (Graded 20pts)

Week 2

Evolution of the Medical Assisting Career
Global Influences on Health Care
Changes in Health Care
Check Your Understanding 2.1
The Medical Practice Setting
Check Your Understanding 2.2
The Physician Specialist
Chapter 2 Flashcards
Chapter 2 Power Point
Chapter 2 Chapter Review
Chapter 2 Short Answer Assignment (Graded 30pts)
Chapter 2 Quiz (Graded 20pts)
Job Skill 2-1 Form: Electronic Health Record: Notes
Job Skill 2-1: Conducting a Telehealth Visit (Graded 10pts)
Medical Ethics
Personal Morals and Professional Performance
Medical Etiquette
Check Your Understanding 3.1
Confidentiality
Medical Practice Acts
Medical Professional Liability
Criminal and Civil Law
Employment Law
Litigation Prevention
The Litigation Process and Alternatives
Medical Records
Advance Directives
Check Your Understanding 3.2

Week 3

Introduction to Communication
The Communication Cycle
Foundations of Communication
Methods of Communication
Check Your Understanding 4.1
Elements that Influence and Barriers to Communication
Communication in the Medical Setting
Check Your Understanding 4.2
Principles of Self-Boundaries
Chapter 4 Flashcards
Chapter 4 Power Point
Chapter 4 Chapter Review
Chapter 4 Short Answer Assignment (Graded 30pts)
Chapter 4 Quiz (Graded 20pts)
Job Skill 4-1: Demonstrate Body Language (Graded 10pts)
Job Skill 4-2: Communicate with a Child via Role-Playing (Graded 10pts)
Job Skill 4-3: Communicate with an Older Adult via Role-Playing (Graded 10pts)
Job Skill 4-4: Communicate with a Hearing-Impaired Patient via Role-Playing (Graded 10pts)
Job Skill 4-5: Communicate with a Visually Impaired Patient via Role-Playing (Graded 10pts)
Job Skill 4-6: Communicate with a Speech-Impaired Patient via Role-Playing (Graded 10pts)
Job Skill 4-7: Communicate with a Patient Who Has an Impaired Level of Understanding via Role-Playing (Graded 10pts)
Written Communication
Letter Standards, Styles, and Components
Composing Correspondence
Check Your Understanding 5.1
Envelope Enclosures
Corrections in Business Correspondence
Check Your Understanding 5.2
Chapter 5 Flashcards
Chapter 5 Power Point
Chapter 5 Chapter Review
Chapter 5 Short Answer Assignment (Graded 28pts)
Chapter 5 Video Quiz: Business Correspondence
Chapter 5 Quiz (Graded 20pts)
Job Skill 5-1: Compose and Key a Letter for a Failed Appointment (Graded 10pts)
Job Skill 5-1 Form: Compose and Key a Letter for a Failed Appointment
Job Skill 5-2: Compose and Key a Letter for an Initial Visit (Graded 10pts)
Job Skill 5-2 Form : Letterhead
Job Skill 5-3: Compose and Key a Letter to Another Physician (Graded 10pts)
Job Skill 5-3 Form: Letterhead
Job Skill 5-4: Key Two Interoffice Memorandums (Graded 10pts)
Job Skill 5-4 Form: Interoffice Memo
Job Skill 5-5: Abstract Information from a Medical Record; Compose and Key a Letter (Graded 10pts)
Job Skill 5-5 Form: Letterhead
U.S. Postal Service (USPS)
Supplies and Equipment
Handling Incoming Mail
Handling Outgoing Mail
Check Your Understanding 6.1
Envelopes
Managing Office Mail
Electronic Communication
Check Your Understanding 6.2
Facsimile Communication
Chapter 6 Flashcards
Chapter 6 Power Point
Chapter 6 Chapter Review
Chapter 6 Short Answer Assignment (Graded 30pts)
Chapter 6 Video Quiz: Outgoing Mail
Chapter 6 Quiz (Graded 20pts)
Job Skill 6-1: Compose a Letter and Prepare an Envelope for Certified Mail (Graded 10pts)
Job Skill 6-1 Form 1: Letterhead
Job Skill 6-1 Form 2: Envelope
Job Skill 6-2 Form 3: U.S.P.S. Certified Mail and Return Receipt Form

Week 4

Chapter 7: The Front Office Environment
Front Office Assistant
Opening the Medical Office
Processing Patients
Check Your Understanding 7.1
Reception Area
Office Safety and Emergency Preparedness
Waste Management
Ergonomics
Office Security
Safe Working Environment
Preparing for Environmental and Other Disasters
Closing the Medical Office
Check Your Understanding 7.2
MOSS 4.0 Training 7.1T Entering New Patient Demographics (Alvarez)
MOSS 4.0 Training 7.2T Entering New Patient Demographics (Johnsson)
MOSS 4.0 Training 7.3T Entering New Patient Demographics (Bachmayer)
MOSS 4.0 Training 7.4T Entering New Patient Demographics (Lindgren)
MOSS 4.0 Training 7.5T Updating Established Patient Demographics (Costa)
MOSS 4.0 Training 7.6T Updating Established Patient Demographics (Blomquist)
MOSS 4.0 Training 7.7T Checking in a New Patient (Bachmayer)
MOSS 4.0 Training 7.8T Checking in a New Patient (Lindgren)
MOSS 4.0 Training 7.9T Checking in a New Patient (Alvarez)
MOSS 4.0 Training 7.10T Checking in a New Patient (Acuna)
MOSS 4.0 Training 7.11T Checking in a New Patient (Johnsson)
MOSS 4.0 Training 7.12T ADVANCED Checking in a New Patient (Lorenzo)
MOSS 4.0 Training 7.13T Checking in an Established Patient (Wolf)
MOSS 4.0 Training 7.14T Checking in an Established Patient (Blomquist)
MOSS 4.0 Training 7.15T Checking in an Established Patient (Patel)
MOSS 4.0 Training 7.16T Checking in an Established Patient (Costa)
Chapter 7 Flashcards
Chapter 7 Power Point
Chapter 7 Chapter Review
Chapter 7 Short Answer Assignment (Graded 30pts)
Chapter 7 Video Quiz: New Patient Registration
Chapter 7 Quiz (Graded 20pts)
Job Skill 7-1: Prepare a Patient Registration Form (Graded 10pts)
Job Skill 7-1 Form: Patient Registration Information
Job Skill 7-2: Prepare an Application Form for a Disabled Person Placard (Graded 10pts)
Job Skill 7-2 Form: Application for Disabled Persons License Plates and/or Placards
Job Skill 7-3: Research Community Resources for Patient Referrals and Patient Education (Graded 10pts)
Job Skill 7-4: Demonstrate Proper Use of a Fire Extinguisher (Graded 10pts)
Job Skill 7-5: Assess and Use Proper Body Mechanics (Graded 10pts)
Job Skill 7-6: Develop an Emergency Response Template with an Evacuation Plan (Graded 10pts)
MOSS 4.0 Assessment 7.1A Entering New Patient Demographics (Alvarez) (Graded 20pts)
MOSS 4.0 Assessment 7.2A Entering New Patient Demographics (Johnsson) (Graded 20pts)
MOSS 4.0 Assessment 7.3A Entering New Patient Demographics (Bachmayer) (Graded 20pts)
MOSS 4.0 Assessment 7.4A Entering New Patient Demographics (Lindgren) (Graded 20pts)
MOSS 4.0 Assessment 7.5A Updating Established Patient Demographics (Costa) (Graded 20pts)
MOSS 4.0 Assessment 7.6A Updating Established Patient Demographics (Blomquist) (Graded 20pts)
MOSS 4.0 Assessment 7.7A Checking in a New Patient (Bachmayer) (Graded 20pts)
MOSS 4.0 Assessment 7.8A Checking in a New Patient (Lindgren) (Graded 20pts)
MOSS 4.0 Assessment 7.9A Checking in a New Patient (Alvarez) (Graded 20pts)
MOSS 4.0 Assessment 7.10A Checking in a New Patient (Acuna) (Graded 20pts)
MOSS 4.0 Assessment 7.11A Checking in a New Patient (Johnsson) (Graded 20pts)
MOSS 4.0 Assessment 7.12A ADVANCED Checking in a New Patient (Lorenzo) (Graded 20pts)
MOSS 4.0 Assessment 7.13A Checking in an Established Patient (Wolf) (Graded 20pts)
MOSS 4.0 Assessment 7.14A Checking in an Established Patient (Blomquist) (Graded 20pts)
MOSS 4.0 Assessment 7.15A Checking in an Established Patient (Patel) (Graded 20pts)
MOSS 4.0 Assessment 7.16A Checking in an Established Patient (Costa) (Graded 20pts)
Communication by Telephone
Telephone Equipment
Telephone Services
Telephone Policies and Procedures
Check Your Understanding 8.1
Responses to Typical Telephone Calls
Documenting Telephone Calls and Messages
Check Your Understanding 8.2
Placing Outgoing Calls
Special Telephone Calls
Telephone Reference Aids
MOSS 4.0 Training 8.1T Documenting a Patient's Progress (Weinert)
MOSS 4.0 Training 8.2T Documenting a Patient's Progress (Wolf)
Chapter 8 Flashcards
Chapter 8 Power Point
Chapter 8 Chapter Review
Chapter 8 Short Answer Assignment (Graded 30pts)
Chapter 8 Video Quiz: Explaining Financial Obligations During a Telephone Interview
Chapter 8 Video Quiz: Phone Calls
Chapter 8 Quiz (Graded 20pts)
Job Skill 8-1: Screen Incoming Telephone Calls (Graded 10pts)
Job Skill 8-2: Document Telephone Messages and Physician Responses (Graded 10pts)
Job Skill 8-2 Form: EHR Message Form
Job Skill 8-3: Role-Play Emergency Telephone Scenario(s) (Graded 10pts)
MOSS 4.0 Assessment 8.1A Documenting a Patient's Progress (Weinert) (Graded 20pts)
MOSS 4.0 Assessment 8.2A Documenting a Patient's Progress (Wolf) (Graded 20pts)

Week 5

Chapter 9: Appointments
Appointment Schedule Template
Scheduling Systems
Scheduling Methods-Patient Flow Techniques
Check Your Understanding 9.1
Check Your Understanding 9.2
Appointment Reminder Systems
Appointment Reference Sheet
Guidelines to Avoid Audits and Improve Scheduling
MOSS 4.0 Training 9.1T Scheduling a New Patient Appointment (Alvarez)
MOSS 4.0 Training 9.2T Scheduling a New Patient for Evaluation with In-Office Testing (Lorenzo)
MOSS 4.0 Training 9.3T Scheduling a New Patient for Specialized Care (Weinert)
MOSS 4.0 Training 9.4T Scheduling a New Patient Consultation Appointment (Acuna)
MOSS 4.0 Training 9.5T Scheduling an Established Patient for an Annual Physical Exam (Patel)
MOSS 4.0 Training 9.6T Scheduling Recurring Appointments for an Established Patient (Egger)
MOSS 4.0 Training 9.7T Scheduling an Established Patient for a New Problem (Wolf)
MOSS 4.0 Training 9.8T Scheduling an Established Patient with an Acute Problem (Berger)
MOSS 4.0 Training 9.9T Scheduling a Work-in Patient
MOSS 4.0 Training 9.10T Scheduling a Walk-in Patient
MOSS 4.0 Training 9.11T Rescheduling a Patient Appointment
MOSS 4.0 Training 9.12T Canceling a Patient Appointment
MOSS 4.0 Training 9.13T Printing a Procedure Order, Patient Education, and Instructions (Wolf)
MOSS 4.0 Training 9.14T Preparing an Electronic Laboratory Requisition (Blomquist)
MOSS 4.0 Training 9.15T Preparing and Printing an Electronic Laboratory Requisition (Lindgren)
MOSS 4.0 Training 9.16T Completing an Interoffice Order for In-Clinic Testing (Lorenzo)
MOSS 4.0 Training 9.17T Creating a Future Appointment Recall (Lorenzo)
MOSS 4.0 Training 9.18T Generating an Appointment Reference Sheet
Chapter 9 Flashcards
Chapter 9 Power Point
Chapter 9 Chapter Review
Chapter 9 Short Answer Assignment (Graded 30pts)
Chapter 9 Video Quiz: Scheduling Inpatient and Outpatient Admissions
Chapter 9 Quiz (Graded 20pts)
Job Skill 9-1: Set Up Appointment Matrix (Graded 10pts)
Job Skill 9-1 Form 1: Appointment Record
Job Skill 9-1 Form 2: Appointment Schedule
Job Skill 9-2: Schedule Appointments (Graded 10pts)
Job Skill 9-2 Form 1: Appointment Record
Job Skill 9-2 Form 2: Appointment Schedule
Job Skill 9-3: Prepare an Appointment Reference Sheet (Graded 10pts)
Job Skill 9-4: Abstract Information and Complete a Hospital/Surgery Scheduling Form (Graded 10pts)
Job Skill 9-4 Form: Hospital/Surgery Scheduling Form
Job Skill 9-5: Transfer Surgery Scheduling Information to a Form Letter (Graded 10pts)
Job Skill 9-5 Form: Surgical Letter
Job Skill 9-6: Complete Requisition Forms to Schedule Outpatient Diagnostic Tests (Graded 10pts)
Job Skill 9-6 Form 1: Laboratory Requisition
Job Skill 9-6 Form 2: X-Ray Request
MOSS 4.0 Assessment 9.1A Scheduling a New Patient Appointment (Alvarez) (Graded 20pts)
MOSS 4.0 Assessment 9.2A Scheduling a New Patient for Evaluation with In-Office Testing (Lorenzo) (Graded 20pts)
MOSS 4.0 Assessment 9.3A Scheduling a New Patient for Specialized Care (Weinert) (Graded 20pts)
MOSS 4.0 Assessment 9.4A Scheduling a New Patient Consultation Appointment (Acuna) (Graded 20pts)
MOSS 4.0 Assessment 9.5A Scheduling an Established Patient for an Annual Physical Exam (Patel) (Graded 20pts)
MOSS 4.0 Assessment 9.6A Scheduling an Established Patient for a New Problem (Wolf) (Graded 20pts)
MOSS 4.0 Assessment 9.7A Scheduling Recurring Appointments for an Established Patient (Egger) (Graded 20pts)
MOSS 4.0 Assessment 9.8A Scheduling an Established Patient with an Acute Problem (Berger) (Graded 20pts)
MOSS 4.0 Assessment 9.9A Scheduling a Work-in Patient (Graded 20pts)
MOSS 4.0 Assessment 9.10A Scheduling a Walk-in Patient (Graded 20pts)
MOSS 4.0 Assessment 9.11A Rescheduling a Patient Appointment (Graded 20pts)
MOSS 4.0 Assessment 9.12A Canceling a Patient Appointment (Graded 20pts)
MOSS 4.0 Assessment 9.13A Printing a Procedure Order, Patient Education, and Instructions (Wolf) (Graded 20pts)
MOSS 4.0 Assessment 9.14A Preparing an Electronic Laboratory Requisition (Blomquist) (Graded 20pts)
MOSS 4.0 Assessment 9.15A Preparing and Printing an Electronic Laboratory Requisition (Lindgren) (Graded 20pts)
MOSS 4.0 Assessment 9.16A Completing an Interoffice Order for In-Clinic Testing (Lorenzo) (Graded 20pts)
MOSS 4.0 Assessment 9.17A Creating a Future Appointment Recall (Lorenzo)
MOSS 4.0 Assessment 9.18A Generating an Appointment Reference Sheet (Graded 20pts)
Chapter 10: Office Managerial Responsibilities
Office Manager
Patient Satisfaction and Communication
Increasing Office Productivity
Staff Meetings
Check Your Understanding 10.1
Office Safety
Check Your Understanding 10.2
Facility Oversight
Office Supplies
Business Travel
Chapter 10 Flashcards
Chapter 10 Power Point
Chapter 10 Chapter Review
Chapter 10 Short Answer Assignment (Graded 30pts)
Chapter 10 Video Quiz: Routine Maintenance and Calibration of Clinical Equipment
Chapter 10 Video Quiz: Performing an Inventory
Chapter 10 Quiz (Graded 20pts)
Job Skill 10-1: Document Patient Complaints and Determine Actions to Resolve Problems (Graded 10pts)
Job Skill 10-1 Form 1: Patient Complaint Document
Job Skill 10-1 Form 2: Patient Incident Report
Job Skill 10-2: Write an Agenda for an Office Meeting (Graded 10pts)
Job Skill 10-3: Prepare Material for an Office Procedures Manual (Graded 10pts)
Job Skill 10-4: Perform Inventory Control and Keep an Equipment Maintenance Log (Graded 10pts)
Job Skill 10-4 Form: Inventory Control Sheet/Maintenance Log
Job Skill 10-5: Complete an Order Form for Office Supplies (Graded 10pts)
Job Skill 10-5 Form: Order Form
Job Skill 10-6: Perform Mathematic Calculations of an Office Manager (Graded 10pts)
Job Skill 10-7: Prepare a Travel Expense Report (Graded 10pts)
Job Skill 10-7 Form: Travel Expense Report

Week 6

Electronic Filing Systems
Check Your Understanding 11.1
Alphabetical Filing Rules
Filing Equipment
Filing Supplies and Their Uses
Charge-Out and Control Systems
Filing Documents in Patient Records
Check Your Understanding 11.2
Destroying Documents
MOSS 4.0 Training 11.1T Gathering Documents and Results for a Patient Appointment (Acuna)
MOSS 4.0 Training 11.2T Gathering Documents and Results for a Patient Appointment (Lorenzo)
MOSS 4.0 Training 11.3T Gathering Documents and Results for a Patient Appointment (Bachmayer)
Chapter 11 Flashcards
Chapter 11 Power Point
Chapter 11 Chapter Review
Chapter 11 Short Answer Assignment (Graded 30pts)
Chapter 11 Quiz (Graded 20pts)
Job Skill 11-1: File Patient and Business Names Alphabetically (Graded 10pts)
MOSS 4.0 Assessment 11.1A Gathering Documents and Results for a Patient Appointment (Acuna) (Graded 20pts)
MOSS 4.0 Assessment 11.2A Gathering Documents and Results for a Patient Appointment (Lorenzo) (Graded 20pts)
MOSS 4.0 Assessment 11.3A Gathering Documents and Results for a Patient Appointment (Bachmayer) (Graded 20pts)
Chapter 12: Medical Records
Patients’ Medical Records
Electronic Health Record Practice Management System
Paper-Based Medical Record System
Promoting Interoperability (PI) and Meaningful Use
Medical Record Organization Systems
Recordkeeping
Check Your Understanding 12.1
Documentation Guidelines
Correcting a Medical Record
Contents of a Medical Record
Check Your Understanding 12.2
Audit of Medical Records
MOSS 4.0 Training 12.1T Using Meaningful Use Statistics
MOSS 4.0 Training 12.2T Printing Laboratory Results (Patel)
MOSS 4.0 Training 12.3T Printing an Immunization Record (Berger)
Chapter 12 Flashcards
Chapter 12 Power Point
Chapter 12 Chapter Review
Chapter 12 Short Answer Assignment (Graded 30pts)
Chapter 12 Video Quiz: Scanning Documents into EHR
Chapter 12 Quiz (Graded 20pts)
Job Skill 12-1: Prepare a Patient Record and Insert Progress Notes (Graded 10pts)
Job Skill 12-1 Form: Patient Record
Job Skill 12-2: Prepare a Patient Record and Format Chart Notes (Graded 10pts)
Job Skill 12-2 Form: Patient Record
Job Skill 12-3: Correct a Medical Record (Graded 10pts)
Job Skill 12-4: Abstract from a Medical Record (Graded 10pts)
Job Skill 12-4 Form: Medical Record Abstract Form
Job Skill 12-5: Prepare a History and Physical (H & P) Report (Graded 10pts)
Job Skill 12-5 Form: Patient Record
Job Skill 12-6: Record Test Results on a Flow Sheet (Graded 10pts)
Job Skill 12-6 Form: Flow Sheet
MOSS 4.0 Assessment 12.1A Using Meaningful Use Statistics (Graded 20pts)
MOSS 4.0 Assessment 12.2A Printing Laboratory Results (Patel) (Graded 20pts)
MOSS 4.0 Assessment 12.3A Printing an Immunization Record (Berger) (Graded 20pts)
Chapter 13: Drug and Prescription Records
Introduction
Prescription Drugs and the Role of the Medical Assistant
Check Your Understanding 13.1
Medical Marijuana
Drug Names
Drug References
Authorizing Prescriptions
Electronic Prescription Programs
Understanding Prescriptions
Medication Instructions
Medication Refills
Charting Prescriptions
Abuse and Prevention Measures
Check Your Understanding 13.2
Medication Samples and Literature
MOSS 4.0 Training 13.1T Preparing an Electronic Prescription (Bachmayer)
MOSS 4.0 Training 13.2T Preparing an Electronic Prescription (Egger)
MOSS 4.0 Training 13.3T Preparing Electronic Prescriptions (Lorenzo)
MOSS 4.0 Training 13.4T ADVANCED Preparing an Electronic Prescription (Berger)
MOSS 4.0 Training 13.5T Printing a Prescription (Fransson)
MOSS 4.0 Training 13.6T ADVANCED Printing a Prescription (Wolf)
Chapter 13 Flashcards
Chapter 13 Power Point
Chapter 13 Chapter Review
Chapter 13 Short Answer Assignment (Graded 30pts)
Chapter 13 Video Quiz: Requesting Prescription Refills
Chapter 13 Quiz (Graded 20pts)
Job Skill 13-1: Translate Prescriptions (Graded 10pts)
Job Skill 13-2: Record Prescription Refills in Medical Records (Graded 10pts)
Job Skill 13-2 Form: Prescription Labels
Job Skill 13-3: Write a Prescription (Graded 10pts)
Job Skill 13-3 Form: Prescription Form
Job Skill 13-4: Interpret a Medication Log (Graded 10pts)
Job Skill 13-5: Record on a Medication Schedule (Graded 10pts)
Job Skill 13-5 Form: Medication Schedule
MOSS 4.0 Assessment 13.1A Preparing an Electronic Prescription (Bachmayer) (Graded 20pts)
MOSS 4.0 Assessment 13.2A Preparing an Electronic Prescription (Egger) (Graded 20pts)
MOSS 4.0 Assessment 13.3A Preparing Electronic Prescriptions (Lorenzo) (Graded 20pts)
MOSS 4.0 Assessment 13.4A ADVANCED Preparing an Electronic Prescription (Berger) (Graded 20pts)
MOSS 4.0 Assessment 13.5A Printing a Prescription (Fransson) (Graded 20pts)
MOSS 4.0 Assessment 13.6A ADVANCED Printing a Prescription (Wolf) (Graded 20pts)

Week 7

Midterm Exam - Chapters 1 - 10 (Graded 200pts)
Chapter 14: Procedure Coding
Introduction to Procedure Coding
Coding for Professional Services
CPT Coding Terminology
Reimbursement Terminology
Check Your Understanding 14.1
How to Code Using the Current Procedural Terminology
Check Your Understanding 14.2
Chapter 14 Flashcards
Chapter 14 Power Point
Chapter 14 Chapter Review
Chapter 14 Short Answer Assignment (Graded 30pts)
Chapter 14 Quiz (Graded 20pts)
Job Skill 14-1: Code Evaluation and Management Services (Graded 10pts)
Job Skill 14-2: Code Surgical Procedures and Services (Graded 10pts)
Job Skill 14-3: Code Radiology and Laboratory Procedures and Services (Graded 10pts)
Job Skill 14-4: Code Procedures and Services in the Medicine Section (Graded 10pts)
Job Skill 14-5: Code Clinical Examples (Graded 10pts)
Job Skill 14-5 Form: Health Insurance Claim Form
Chapter 15: Diagnostic Coding
Diagnostic Coding Using ICD-10-CM
Check Your Understanding 15.1
ICD-10-CM Codebook Organization
Check Your Understanding 15.2
The Medical Coding Environment
Chapter 15 Flashcards
Chapter 15 Power Point
Chapter 15 Chapter Review
Chapter 15 Short Answer Assignment (Graded 30pts)
Chapter 15 Video Quiz: Coding and Classification
Chapter 15 Quiz (Graded 20pts)
Job Skill 15-1: Code Diagnoses from Chapters 1, 2, 3, 4, and 5 in ICD-10-CM (Graded 10pts)
Job Skill 15-2: Code Diagnoses from Chapters 6, 7, 8, 9, and 10 in ICD-10-CM (Graded 10pts)
Job Skill 15-3: Code Diagnoses from Chapters 11, 12, 13, 14, and 15 in ICD-10-CM (Graded 10pts)
Job Skill 15-4: Code Diagnoses from Chapters 16, 17, 18, 19, and 20 in ICD-10-CM (Graded 10pts)
Job Skill 15-5: Code Diagnoses from Chapter 21 and the Table of Drugs and Chemicals in ICD-10-CM (Graded 10pts)
Job Skill 15-6: Code Diagnoses from Chart Notes Using ICD-10-CM (Graded 10pts)

Week 8

Chapter 16: Health Insurance Systems
Introduction to Insurance
Check Your Understanding 16.1
Types of Managed Care
Insurance Coverage Verification
Insurance Benefits
Check Your Understanding 16.2
MOSS 4.0 Practice 16.1T Submitting a Preauthorization (Torres)
Chapter 16 Flashcards
Chapter 16 Power Point
Chapter 16 Chapter Review
Chapter 16 Short Answer Assignment (Graded 30pts)
Chapter 16 Video Quiz: Managed Care Policies and Procedures
Chapter 16 Video Quiz: Obtaining Referrals and Authorizations
Chapter 16 Quiz (Graded 20pts)
Job Skill 16-1: Complete a Managed Care Authorization Form (Graded 10pts)
Job Skill 16-1 Form: Managed Care Plan Treatment Authorization Request
Job Skill 16-2: Interpret Insurance Card Information and Complete Insurance Verification Form (Graded 10pts)
Job Skill 16-2 Form: Medical Insurance Verification
MOSS 4.0 Assessment 16.1A Submitting a Preauthorization (Torres) (Graded 20pts)
Chapter 17: Insurance Claims Processing
Guidelines for Handling Insurance Claims
The Health Insurance Claim
Completing the Claim Form
Check Your Understanding 17.1
Check Your Understanding 17.2
Professionalism in Claims Processing
MOSS 4.0 Training 17.1T Batching and Billing Electronic Claims (CareONE BC BS)
MOSS 4.0 Training 17.2T Batching and Billing Electronic Claims (Signal HMO)
MOSS 4.0 Training 17.3T Generating Paper (CMS-1500) Claims (FlexiHealth PPO)
MOSS 4.0 Training 17.4T Billing a Secondary Insurance
MOSS 4.0 Training 17.5T Billing Medicare as a Secondary Payer (MSP)
Chapter 17 Flashcards
Chapter 17 Power Point
Chapter 17 Chapter Review
Chapter 17 Short Answer Assignment (Graded 30pts)
Chapter 17 Video Quiz: Insurance Billing
Chapter 17 Video Quiz: Insurance Payments and Adjustments
Chapter 17 Quiz (Graded 20pts)
Job Skill 17-1: Complete a Health Insurance Claim Form for a Commercial Case (Graded 10pts)
Job Skill 17-1 Form: Health Information Claim Form
Job Skill 17-2: Complete a Health Insurance Claim Form for a Medicare Case (Graded 10pts)
Job Skill 17-2 Form: Health Insurance Claim Form
Job Skill 17-3: Complete a Health Insurance Claim Form for a TRICARE Case (Graded 10pts)
Job Skill 17-3 Form: Health Insurance Claim Form
MOSS 4.0 Assessment 17.1A Batching and Billing Electronic Claims (CareONE BC BS) (Graded 20pts)
MOSS 4.0 Assessment 17.2A Batching and Billing Electronic Claims (Signal HMO) (Graded 20pts)
MOSS 4.0 Assessment 17.3A Generating Paper (CMS-1500) Claims (FlexiHealth PPO) (Graded 20pts)
MOSS 4.0 Assessment 17.4A Billing a Secondary Insurance (Graded 20pts)
MOSS 4.0 Assessment 17.5A Billing Medicare as a Secondary Payer (MSP) (Graded 20pts)

Week 9

Chapter 18: The Revenue Cycle: Fees, Credit, and Collection
Introduction to Fees, Credit, and Collection
The Revenue Cycle
Fee Schedules
Discounting Fees
Discussing Fees
Patient Billing and Collection Methods
Check Your Understanding 18.1
Receiving Insurance Payment
Credit and Collection Laws
Check Your Understanding 18.2
MOSS 4.0 Training 18.1T Generating a Collection Letter (30 or More Days Overdue)
MOSS 4.0 Training 18.2T Generating a Collection Letter (60 or More Days Overdue)
MOSS 4.0 Training 18.3T ADVANCED Generating a Collection Letter (90 or More Days Overdue)
MOSS 4.0 Training 18.4T Creating a Custom Collection Letter
Chapter 18 Flashcards
Chapter 18 Power Point
Chapter 18 Chapter Review
Chapter 18 Short Answer Assignment (Graded 30pts)
Chapter 18 Video Quiz: Credit Balances and Refunds
Chapter 18 Video Quiz: Preparing Collection Letters
Chapter 18 Video Quiz: Itemized Patient Statements
Chapter 18 Video Quiz: Posting Non-Sufficient Funds
Chapter 18 Quiz (Graded 20pts)
Job Skill 18-1: Use a Physician’s Fee Schedule to Determine Correct Fees (Graded 10pts)
Job Skill 18-2: Complete Cash Receipts (Graded 10pts)
Job Skill 18-2 Form: Cash Receipt
Job Skill 18-3: Interpret an Explanation of Benefits Form (Graded 10pts)
Job Skill 18-4: Role-Play Collection Scenarios (Graded 10pts)
Job Skill 18-5: Compose a Collection Letter and Prepare an Envelope (Graded 10pts)
Job Skill 18-5 Form 1: Letterhead
Job Skill 18-5 Form 2: Number 10 Envelope
Job Skill 18-6: Complete a Financial Agreement (Graded 10pts)
Job Skill 18-6 Form: Financial Agreement Form
MOSS 4.0 Assessment 18.1A Generating a Collection Letter (30 or More Days Overdue) (Graded 20pts)
MOSS 4.0 Assessment 18.2A Generating a Collection Letter (60 or More Days Overdue) (Graded 20pts)
MOSS 4.0 Assessment 18.3A ADVANCED Generating a Collection Letter (90 or More Days Overdue) (Graded 20pts)
MOSS 4.0 Assessment 18.4A Creating a Custom Collection Letter (Graded 20pts)
Chapter 19: Bookkeeping and Banking
Accounting
Patient Accounts
Daysheet
Accounts Receivable Control
Check Your Understanding 19.1
Financial Institutions
Financial Institution Accounts
Checks
Bank Deposits
Checkbook Management
Check Your Understanding 19.2
MOSS 4.0 Training 19.1T Preparing the Encounter Form (Weinert)
MOSS 4.0 Training 19.2T Preparing the Encounter Form (Lorenzo)
MOSS 4.0 Training 19.3T Preparing the Encounter Form (Patel)
MOSS 4.0 Training 19.4T Preparing the Encounter Form (Alvarez)
MOSS 4.0 Training 19.5T Preparing the Encounter Form (Acuna)
MOSS 4.0 Training 19.6T Preparing the Encounter Form (Blomquist)
MOSS 4.0 Training 19.7T Preparing the Encounter Form (Fransson)
MOSS 4.0 Training 19.8T Preparing the Encounter Form (Johnsson)
MOSS 4.0 Training 19.9T ADVANCED Preparing the Encounter Form (Lindgren)
MOSS 4.0 Training 19.10T ADVANCED Preparing the Encounter Form (Wolf)
MOSS 4.0 Training 19.11T Posting a Co-Payment (Bachmayer)
MOSS 4.0 Training 19.12T Posting a Co-Payment (Acuna)
MOSS 4.0 Training 19.13T Posting a Co-Payment (Lindgren)
MOSS 4.0 Training 19.14T Posting a Co-Payment (Johnsson)
MOSS 4.0 Training 19.15T ADVANCED Posting a Co-Payment (Lorenzo)
MOSS 4.0 Training 19.16T Posting an Adjustment for a Non-Sufficient Funds Check (NSF) (Bachmayer)
MOSS 4.0 Training 19.17T Posting a Deductible from a Remittance Advice (Tate)
MOSS 4.0 Training 19.18T Posting a Non-Covered Service from a Remittance Advice (Bishop)
MOSS 4.0 Training 19.19T Posting a Denial from an Explanation of Benefits (Shulman)
MOSS 4.0 Training 19.20T Posting an Insurance Payment to One Patient Account Using a Remittance Advice (Medicare)
MOSS 4.0 Training 19.21T Posting Insurance Payments to Patient Accounts Using an RA (FlexiHealth PPO)
MOSS 4.0 Training 19.22T Posting Insurance Payments to Patient Accounts Using an RA (Medicare)
MOSS 4.0 Training 19.23T Posting Insurance Payments to Patient Accounts Using an ERA (Signal HMO)
MOSS 4.0 Training 19.24T Posting Secondary Insurance Payments to Patient Accounts Using an RA (SeniorGap)
MOSS 4.0 Training 19.25T ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (Medicare Advantage)
MOSS 4.0 Training 19.26T ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (CareONE BC BS)
MOSS 4.0 Training 19.27T Running a Journal (Day Sheet)
MOSS 4.0 Training 19.28T Following up on a Patient Denial (Chawla)
MOSS 4.0 Training 19.29T Processing a Credit Balance (Jackson)
Chapter 19 Flashcards
Chapter 19 Power Point
Chapter 19 Chapter Review
Chapter 19 Short Answer Assignment (Graded 30pts)
Chapter 19 Video Quiz: Petty Cash Fund
Chapter 19 Video Quiz: Posting Recording Collection Agency Adjustments
Chapter 19 Video Quiz: Preparing a Deposit
Chapter 19 Quiz (Graded 20pts)
Job Skill 19-1: Write Checks (Graded 10pts)
Job Skill 19-1 Form: Invoices and Blank Checks
Job Skill 19-2: Reconcile a Bank Statement (Graded 10pts)
Job Skill 19-2 Form: Bank Statement Reconciliation
Job Skill 19-3: Post Entries to Ledger Cards and Calculate Balances (Graded 10pts)
Job Skill 19-4: Prepare Ledger Cards (Graded 10pts)
Job Skill 19-4 Form: Ledger Card
Job Skill 19-5: Bookkeeping Day 1-Post to Patient Ledger Cards and Prepare Cash Receipts (Graded 10pts)
Job Skill 19-5 Form 1: Checks
Job Skill 19-5 Form 2: Checks
Job Skill 19-5 Form 3: Checks
Job Skill 19-6: Bookkeeping Day 1-Prepare the Daily Journal (Graded 10pts)
Job Skill 19-6 Form: Daily Journal-Day 1
Job Skill 19-7: Bookkeeping Day 1-Post Charges, Payments, and Adjustments Using a Daily Journal (Graded 10pts)
Job Skill 19-7 Form 1: Checks
Job Skill 19-7 Form 2: Checks
Job Skill 19-8: Bookkeeping Day 1-Balance the Daysheet (Graded 10pts)
Job Skill 19-9: Bookkeeping Day 2-Prepare the Daily Journal (Graded 10pts)
Job Skill 19-9 Form: Daily Journal-Day 2
Job Skill 19-10: Bookkeeping Day 2-Post Charges, Payments, and Adjustments to Patient Ledger Cards and to the Daily Journal; Prepare Cash Receipts and the Bank Deposit (Graded 10pts)
Job Skill 19-10 Form 1: Checks
Job Skill 19-10 Form 2: Checks
Job Skill 19-11: Bookkeeping Day 2-Balance the Daysheet (Graded 10pts)
Job Skill 19-12: Bookkeeping Day 3-Prepare the Daily Journal (Graded 10pts)
Job Skill 19-12 Form: Daily Journal - Day 3
Job Skill 19-13: Bookkeeping Day 3-Post Charges, Payments, and Adjustments to Patient Ledger Cards and to the Daily Journal; Prepare Cash Receipts and the Bank Deposit (Graded 10pts)
Job Skil 19-13 Form 1: Patient Ledger Card
Job Skill 19-13 Form 2: Receipts
Job Skill 19-14: Bookkeeping Day 3-Balance the Daysheet (Graded 10pts)
Job Skill 19-15: Bookkeeping Day 4-Set Up the Daysheet for a New Month (Graded 10pts)
Job Skill 19-15 Form: Daysheet
Job Skill 19-16: Replenish the Balance and Petty Cash Fund (Graded 10pts)
Job Skill 19-16 Form 1: Check
Job Skill 19-16 Form 2: Petty Cash Receipt Envelope
Job Skill 19-17: Balance a Check Register (Graded 10pts)
MOSS 4.0 Assessment 19.1A Preparing the Encounter Form (Weinert) (Graded 20pts)
MOSS 4.0 Assessment 19.2A Preparing the Encounter Form (Lorenzo) (Graded 20pts)
MOSS 4.0 Assessment 19.3A Preparing the Encounter Form (Patel) (Graded 20pts)
MOSS 4.0 Assessment 19.4A Preparing the Encounter Form (Alvarez) (Graded 20pts)
MOSS 4.0 Assessment 19.5A Preparing the Encounter Form (Acuna) (Graded 20pts)
MOSS 4.0 Assessment 19.6A Preparing the Encounter Form (Blomquist) (Graded 20pts)
MOSS 4.0 Assessment 19.7A Preparing the Encounter Form (Fransson) (Graded 20pts)
MOSS 4.0 Assessment 19.8A Preparing the Encounter Form (Johnsson) (Graded 20pts)
MOSS 4.0 Assessment 19.9A ADVANCED Preparing the Encounter Form (Lindgren) (Graded 20 pts)
MOSS 4.0 Assessment 19.10A ADVANCED Preparing the Encounter Form (Wolf) (Graded 20pts)
MOSS 4.0 Assessment 19.11A Posting a Co-Payment (Bachmayer) (Graded 20pts)
MOSS 4.0 Assessment 19.12A Posting a Co-Payment (Acuna) (Graded 20pts)
MOSS 4.0 Assessment 19.13A Posting a Co-Payment (Lindgren) (Graded 20pts)
MOSS 4.0 Assessment 19.14A Posting a Co-Payment (Johnsson) (Graded 20pts)
MOSS 4.0 Assessment 19.15A ADVANCED Posting a Co-Payment (Lorenzo) (Graded 20pts)
MOSS 4.0 Assessment 19.16A Posting an Adjustment for a Non-Sufficient Funds Check (NSF) (Bachmayer) (Graded 20pts)
MOSS 4.0 Assessment 19.17A Posting a Deductible from a Remittance Advice (Tate) (Graded 20pts)
MOSS 4.0 Assessment 19.18A Posting a Non-Covered Service from a Remittance Advice (Bishop) (Graded 20pts)
MOSS 4.0 Assessment 19.19A Posting a Denial from an Explanation of Benefits (Shulman) (Graded 20pts)
MOSS 4.0 Assessment 19.20A Posting an Insurance Payment to One Patient Account Using an RA (Medicare) (Graded 20pts)
MOSS 4.0 Assessment 19.21A Posting Insurance Payments to Patient Accounts Using an RA (FlexiHealth PPO) (Graded 20pts)
MOSS 4.0 Assessment 19.22A Posting Insurance Payments to Patient Accounts Using an RA (Medicare) (Graded 20pts)
MOSS 4.0 Assessment 19.23A Posting Insurance Payments to Patient Accounts Using an ERA (Signal HMO) (Graded 20pts)
MOSS 4.0 Assessment 19.24A Posting Secondary Insurance Payments to Patient Accounts Using an RA (SeniorGap) (Graded 20pts)
MOSS 4.0 Assessment 19.25A ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (Medicare Advantage) (Graded 20pts)
MOSS 4.0 Assessment 19.26A ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (CareONE BC BS) (Graded 20pts)
MOSS 4.0 Assessment 19.27A Running a Journal (Day Sheet) (Graded 20pts)
MOSS 4.0 Assessment 19.28A Following up on a Patient Denial (Chawla) (Graded 20pts)
MOSS 4.0 Assessment 19.29A Processing a Credit Balance (Jackson) (Graded 20pts)

Week 10

Chapter 20: Financial Management
Computerized Financial Management
Analyzing Practice Productivity
Check Your Understanding 20.1
Accounts Payable
Payroll
Check Your Understanding 20.2
MOSS 4.0 Training 20.1T Tracking Pending Payments by Running an Insurance Aging Report
MOSS 4.0 Training 20.2T Batch Invoicing to Patients with Balances Due
Chapter 20 Flashcards
Chapter 20 Power Point
Chapter 20 Chapter Review
Chapter 20 Short Answer Assignment (Graded 30pts)
Chapter 20 Quiz (Graded 20pts)
Job Skill 20-1: Perform Accounts Payable Functions: Write Checks and Record Disbursements (Graded 10pts)
Job Skill 20-1 Form 1: Check Register Form
Job Skill 20-1 Form 2: Check Register Form
Job Skill 20-1 Form 3: Travel Expense Form
Job Skill 20-1 Form 4: Checks
Job Skill 20-1 Form 5: Checks
Job Skill 20-1 Form 6: Checks
Job Skill 20-1 Form 7: Checks
Job Skill 20-2: Pay Bills and Record Expenditures (Graded 10pts)
Job Skill 20-2 Form 1: Check
Job Skill 20-2 Form 2: Checks
Job Skill 20-3: Replenish and Balance the Petty Cash Fund (Graded 10pts)
Job Skill 20-3 Form 1: Check
Job Skill 20-3 Form 1: Check
Job Skill 20-3 Form 2: Petty Cash Receipt Envelope
Job Skill 20-4: Balance a Check Register (Graded 10pts)
Job Skill 20-5: Prepare Payroll (Graded 10pts)
Job Skill 20-6: Complete a Payroll Register (Graded 10pts)
Job Skill 20-6 Form: Employee Earning Record
Job Skill 20-7: Complete an Employee’s Withholding Allowance Certificate (Graded 10pts)
Job Skill 20-7 Form: Employee’s Withholding Allowance Certificate
Job Skill 20-8: Complete an Employee Benefit Form (Graded 10pts)
Job Skill 20-8 Form: Employee Benefit Form
MOSS 4.0 Assessment 20.1A Tracking Pending Payments by Running an Insurance Aging Report (Graded 20pts)
MOSS 4.0 Assessment 20.2A Batch Invoicing to Patients with Balances Due (Graded 20pts)
Chapter 21: Seeking a Position as an Administrative Medical Assistant
Beginning a Job Hunt
Locating Employment Opportunities
The Application Form
Check Your Understanding 21.1
Cover Letter
Résumé
The Job Interview
Check Your Understanding 21.2
Starting the Job
Chapter 21 Flashcards
Chapter 21 Power Point
Chapter 21 Chapter Review
Chapter 21 Short Answer Assignment (Graded 30pts)
Chapter 21 Quiz (Graded 20pts)
Job Skill 21-1: Key a Resume (Graded 10pts)
Job Skill 21-2: Prepare a Follow-Up Thank You Letter (Graded 10pts)

Week 11

Administrative Capstone Simulation (Graded 100pts)
Billing Capstone Simulation (Graded 100pts)
NHA's Certified Medical Administrative Assistant (CMAA) Pre-Test (Graded 100 pts)

Week 12

NHA's Certified Medical Administrative Assistant (CMAA) Mock Exam (Graded 100pts)
Final Exam - Chapters 11 - 21 (Graded 200pts)

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