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Customer Service Representative

Customer Service Representative Customer Service Representative

Course modified date: 8 August 2026

This program is designed to enhance students’ understanding of the duties of an entry level customer service representative preparing them to work in the customer service department of a company. Graduates of this program will know how to deliver excellent customer support. Graduates will know how to become better listeners and communicate effectively with customers and coworkers. Graduates will also be able to handle difficult situations and understand the impact that technology has on the customer service industry. They will also be able to implement ways to minimize stress and avoid burnout therefore maximizing peak job performance.

Certification Preparation

Prepare for an industry-recognized certification aligned with your career pathway. Certification preparation is integrated into your training to help you build the knowledge and skills needed to successfully complete the certification exam and earn your professional credential.

After program completion, test for the NRF RISE Up Customer Service & Sales Certification, demonstrating professional customer service, communication, and workplace readiness skills valued by employers. Build a foundation for careers in customer support, call centers, and customer success.

Certification exam fees are included in the total program cost, along with:
  • Tuition
  • Laptop
  • Certification prep tools
NCI also supports students throughout the certification process, including exam preparation, scheduling, testing, and credential attainment—so you're not on your own.

Our goal: Help you complete your training, earn your industry-recognized credential, and take the next step toward employment.

Upcoming Start Dates
  • August 17, 2026
  • October 12, 2026
  • November 16, 2026

  • Enrolled students: There are no students enrolled in this course.
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